FAQ

• Does it edit my theme? No.
• Does it replace Gmail or Outlook? No, it connects your mailbox to Shopify support tickets.
• Which mailbox providers are supported? Gmail, Microsoft 365/Outlook, Yahoo, iCloud, and IMAP where supported by Nylas.
• Are replies sent from my mailbox? Yes.
• Does it read Shopify orders? Only if Shopify context is enabled and approved.
• Does it refund or cancel orders? No.
• Does it use AI? Optional, opt-in only.
• What if mailbox disconnects? The app shows a reconnect flow.
• Does it work on mobile? Yes, responsive PWA-style UI plus a native mobile project foundation.