Turn your store mailbox into Shopify support tickets.

Mailboxly Support Inbox connects your Gmail, Outlook, or IMAP mailbox with Shopify Admin so customer emails become tickets your team can answer, tag, close, automate, and track.

Mailboxly connects through Nylas. You bring your own mailbox. Messages are sent from your connected mailbox.

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Mailboxly Support Inbox dashboard preview

Simple support workflow for small stores

Mailbox connect

Connect Gmail, Microsoft 365, Outlook, Yahoo, iCloud or IMAP through Nylas Hosted OAuth.

Ticket inbox

Search, filter, tag, prioritize, assign, add internal notes, reply, forward, and close customer email tickets.

Workflow assist

Templates, signatures, automations, business-hours auto-replies, SLA alerts, and optional AI suggestions.

Shopify context

When approved, see customer and recent order context without modifying orders, customers, products, themes, checkout, or POS.

Mobile ready

Responsive embedded app, PWA-style flows, and native mobile app foundation with secure device sessions.

Privacy first

No mailbox passwords are collected. Attachments stay private, and AI is opt-in only.

How it works

Install the Shopify embedded app.

Choose a Shopify billing plan.

Connect your mailbox with Nylas Hosted OAuth.

Sync messages into tickets and reply from your connected mailbox.

Use tags, templates, automations, SLA alerts, mobile access, and approved Shopify context.